Cisco Unified Contact Center
Cisco Unified Contact Center is an integral component of the Cisco Unified Communications system – offers an integrated, full-featured solution for managing customer contacts with all the benefits of the converged Cisco Unified IP Telephony architecture.
Cisco Unified Contact Center helps customers move into the next phase of customer contact – beyond today’s contact centre to a Customer Interaction Network, a distributed, IP-based customer-service infrastructure that comprises a continuously evolving suite of innovative, multi-channel services and customer-relationship-management (CRM) applications. These services and applications provide premium responsiveness and streamlined customer exchanges to help your organization deliver superior customer service.
A Customer Interaction Network extends customer-service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction and leading to better customer experiences.