Unified Communication, IP Telephony and Call Center Solutions
Unified Communication Create Adaptive Workspaces.
Unified Communications from Cisco combines all forms of business communications into a single, unified system that provides powerful new ways to collaborate. Cisco Unified Communications network uses the same infrastructure for voice, video and data. This means one cable drop provides versatile connections for your phones and your network.
Cisco Unified Contact Center
Cisco Unified Contact Center is an integral component of the Cisco Unified Communications system – offers an integrated, full-featured solution for managing customer contacts with all the benefits of the converged Cisco Unified IP Telephony architecture.
Cisco Unified Contact Center helps customers move into the next phase of customer contact – beyond today’s contact centre to a Customer Interaction Network, a distributed, IP-based customer-service infrastructure that comprises a continuously evolving suite of innovative, multi-channel services and customer-relationship-management (CRM) applications. These services and applications provide premium responsiveness and streamlined customer exchanges to help your organization deliver superior customer service.
A Customer Interaction Network extends customer-service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction and leading to better customer experiences.
IP Telephony is part of the Unified Communications System. The IP Telephony maintenance costs are lower compared to PBX phone systems because trained network technicians are able to maintain both voice and data systems. Employees favour IP Telephony as it offers better tools to archive Voice Mail, manage phone calls, and track faxes. Faxes and voice mail can be retrieved from any secure internet connection in the world. Additional applications allow for seamless integration with CRMs and call-tracking enhancing employee management and performance.